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Patient Fees & Appointment Policy
We are committed to providing fair, timely, and high-quality healthcare for all patients. This policy outlines key expectations around bookings, payments, and missed appointments to help us serve you better.
- Appointments & Fees
- Standard Appointments (15 minutes):Β Suitable for addressing one or two key health concerns.
- Extended Appointments (30 minutes):
If you have multiple concerns, please request a longer appointment when booking. Additional charges apply.
β€ Let reception know when booking by phone, or select the 30-minute option if booking online.
- Payment Terms
- Payment Due:Β All fees must be paid in full at the end of your appointment.
- Additional Charges:Β Some services and procedures (e.g. dressings, liquid nitrogen, ACC-related supplies, test collections) will incur extra fees. These are payable on the same day.
- Fee Schedule:Β Available at reception and on our website. Weβll inform you of any additional costs in advance whenever possible.
Accepted Payment Methods:
- EFTPOS / Cash
- Internet Banking:
Account Name:Β Otahuhu Health Centre
Account Number:Β 03-1509-0259271-000
Reference:Β Your full name & NHI number
- Phone Consultations
- Charged at the same rateΒ as in-person consultations.
- Missed or Late Appointments (DNA Policy)
We aim to provide timely care to everyone. Missed or delayed appointments affect other patients.
A $10 fee applies if you:
- Cancel with less than 2 hoursβ notice
- Arrive more than 7 minutes late
- Do not attendΒ your scheduled appointment
Late Arrival Guidance:
- Up to 7 minutes late:Β You may still be seen, but your consultation may be shortened β we may only have time to address one issue or provide a repeat prescription.
- Over 7 minutes late:Β You may be marked as Did Not Attend (DNA)Β and asked to reschedule. Full consultation fees may still apply.
Other Charges:
- Repeat Prescription Fee:Β $10 (processed within 24β48 hours)
- Unpaid Accounts
- Reminders:Β Sent by text or email if payment is outstanding after 10 days.
- Payment Plans:Β If you’re experiencing financial hardship, please speak with reception beforeΒ your appointment to discuss flexible payment options.
- Help Us Help You
- Cancel early if you canβt attend β even short notice helps someone else.
- Arrive on time to avoid delays for yourself and others.
- Bring a list of health concerns to make your visit more efficient.
- Ask reception if youβre unsure about any policy or cost β weβre happy to assist.
Our Commitment
Your Health, Your Time β Our Commitment
Thank you for helping us provide accessible, efficient, and high-quality care to our community.